Support Channels

StarMiner is committed to providing an accessible, inclusive, and responsive environment for all users, developers, and stakeholders. Whether you're a compute provider, service requester, developer, or validator, StarMiner offers multiple support channels to ensure that you can easily find the help and resources you need.

This section outlines the various support channels, from real-time assistance to community-driven knowledge sharing.

1. Official Documentation and Knowledge Base

What It Is: The StarMiner Knowledge Base is the primary source for technical documentation, how-to guides, tutorials, and API references. It covers everything from basic setup and node registration to advanced governance and security integration.

Access:

  • GitBook: The full documentation is available on StarMiner GitBook, where you can explore and read through detailed guides and updates.

  • FAQ Section: Common questions and troubleshooting tips are regularly updated to help you resolve common issues independently.

  • API Docs: For developers looking to integrate StarMiner’s compute infrastructure into their applications, the API docs provide SDK references, example code, and API endpoints.

2. Community Forum and Discussion Boards

What It Is: The StarMiner Community Forum is a space for both technical and non-technical users to engage with others. Whether you're seeking help with node setup, governance questions, or discussing new features, the forum provides a collaborative environment for users to share knowledge, solutions, and ideas.

Access:

  • Discourse Forum: Join the StarMiner Community Forum to participate in discussions, ask questions, and find answers to your queries.

  • Popular Categories:

    • Node Setup & Maintenance

    • API & SDK Questions

    • Governance & Proposals

    • Community Feedback & Feature Requests

3. Social Media and Real-Time Support

What It Is: For real-time support and updates, StarMiner maintains a presence on multiple social media platforms. These channels are ideal for staying informed about protocol updates, community events, and network status.

Access:

  • Twitter: Follow Offical X for the latest announcements, updates, and community highlights.

  • Telegram: Join the StarMiner Telegram Community to engage in live discussions, ask questions, and receive immediate support from community members and StarMiner team members.

  • Medium: Connect with us and read our articles that will provide you more knowledge about starminers, System update, online and offline events and it also include educational content

4. Email and Direct Support

What It Is: For personalized, direct support, users can contact the StarMiner team through email for technical inquiries, partnership proposals, or account-related issues.

Access:

  • General Support: Email Starminers88@gmail.com for help with troubleshooting, account issues, or technical guidance.

5. Knowledge Sharing and Community Events

What It Is: StarMiner encourages a community-driven learning culture. Participate in or attend the following events and channels to enhance your understanding, contribute ideas, and gain insights into new features:

  • StarMiner Webinars: Live sessions that dive into technical topics, governance updates, and ecosystem trends. Check the StarMiner Events Page for upcoming webinars and sessions.

  • Hackathons and Challenges: Participate in periodic hackathons to contribute to StarMiner’s ecosystem, win rewards, and collaborate with other developers.

  • Meetups and Conferences: Join local meetups, webinars, and industry conferences where StarMiner’s core team shares insights and updates.

6. StarMiner Ambassador Program

What It Is: The StarMiner Ambassador Program is a grassroots initiative where community members can help spread the word about StarMiner, assist with onboarding new users, and promote the protocol’s mission. Ambassadors get access to exclusive resources, early project news, and community rewards. Reach our official team on Telegram

Access:

  • Apply to Become an Ambassador: Interested in helping grow the StarMiner ecosystem? Apply to become an official ambassador through the Ambassador Program Application.

  • Ambassador Resources: Get marketing materials, community toolkits, and exclusive ambassador rewards.

7. StarMiner GitHub Repository

What It Is: The StarMiner GitHub Repository hosts the open-source codebase, allowing developers to collaborate, contribute, and provide feedback. Whether you’re reporting bugs, submitting feature requests, or contributing code, GitHub is the home for StarMiner’s ongoing development.

Access:

  • GitHub Repository: Visit the StarMiner GitHub to access the protocol’s codebase, raise issues, and contribute.

  • Development Roadmap: Stay updated on feature development, milestones, and pull requests through GitHub’s project boards and issue trackers.

8. Support Ticket System (for Premium Users)

What It Is: StarMiner offers a premium support ticket system for enterprise users, institutional clients, and anyone needing priority assistance. This system ensures that high-priority tasks are handled quickly and efficiently.

Access:

  • Premium Support: Submit a ticket through the StarMiner Support Portal for urgent inquiries or custom solutions.

  • Priority Response: Premium users receive dedicated support agents to help resolve critical issues, deployments, or integrations.

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